Appointment Details
Client
Patient
Appointment Description
Preferred Vet: Any available vet
A digital receptionist that answers every call, books appointments and updates your clinic system.
Fortell Vets speaks naturally with pet owners, captures the right information and follows your clinic’s pricing, policies and workflows. The questions asked, information captured, calls handled and escalation processes are tailored to how your individual clinic operates. Fortell integrates with your existing systems and updates records automatically, reducing admin for your team.
What it does
From phone call to captured booking.
01
Answers the call
Fortell answers immediately, day or night, and speaks naturally with the pet owner.
02
Collects the details
Fortell captures the owner, pet, reason for the call, appointment requirements and contact details using your clinic’s workflows.
03
Confirms the details
Fortell checks the captured details with the pet owner and clearly explains what will happen next.
04
Updates the system
Fortell updates the relevant clinic records automatically, reducing the need for the team to retype information from the call.
Designed for common veterinary reception calls
VaccinationsConsultationsNew client enquiriesExisting client bookingsCancellationsReschedulesOpening hoursLocation questionsAfter-hours support
Voice demo
Listen to Fortell handle Milo's vaccination booking.
A pet owner calls Green Valley Vets. Fortell answers immediately, captures the relevant details, confirms the information and updates the clinic workflow.
0:000:00
Demo call: Routine vaccination booking
Live transcript
Details captured
01Milo
02Dog
03Labrador
046 months old
05Routine vaccination
06Any available vet
07Mon 2 Jun · 2:15 PM
08John Smith
090412 684 392
010john.smith@gmail.com
System update
Then Fortell updates the clinic workflow.
Fortell takes the structured information captured during the call and updates the relevant appointment records, field by field, reducing administration for the clinic team.
vetpractice.local / appointments / new
VetPracticePro
DashboardCalendarPatientsClinicalFinancialReportingAdmin
Reception · Green Valley Vets
New Appointment· Draft #A-20482
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